For 25 years newfocus has been offering strategic market research, social research and consulting services to commercial, government and not for profit organisations throughout Australia, with office locations in Melbourne, Sydney and Adelaide.
An innovative national company with global alliances, newfocus partners with clients to help them achieve their goals on time and to budget.
Sought after by the many industry leaders, newfocus has built a solid reputation through its commitment to quality and strategic research that delivers clarity and insight for its clients.
Arguably the best in the industry, our team are highly trained and come from a broad range of disciplines and backgrounds. They are friendly, passionate and client focused, having the ability to synthesize data and produce reports that impart wisdom and understanding in a personal way.
Our business is established on traditional values of high quality, rapid turnaround and value for money, coupled with a sound reputation for the best in client service and reliability.
With substantial experience across both commercial and government sectors, we offer all of the market and social research methodologies with the ability to incorporate innovative research solutions.
We regularly monitor and analyse our own performance too, as we can also benefit from an insight into our clients’ needs and glean invaluable information that assists us to achieve better results.
As a consequence we are proud of our track record that has constantly lifted the standard on client servicing by achieving over 90% client retention across a broad and diverse client base, with best practice satisfaction levels consistently above 95%.
Our aim is to attain 98% levels of satisfaction in both the public and private sector.
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