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Providing a superior level of personalised service
newfocus provides a high level of personalised service – our key people work with our clients and take pride in the service they provide. We take a partnership approach to research, by ‘stepping into the shoes’ of our clients to really understand their needs and organisational challenges, and provide them with actionable recommendations that will improve their organisation.
Our culture is committed to adding value and exceeding clients’ expectations, and this forms a key measure of our performance through our Balanced Scorecard Performance Management System.
Global alliances
Are hidden workforce trends biting your business? newfocus specialises in major market trends (global, national and local) which are ‘biting now’ and impacting on organisations’ sustainability and profitability. As part of this initiative we are partnering Kairos Future Group, the leading future strategist in Europe.
High quality in-house research & processes
The newfocus team is committed to delivering exceptional quality and insights that our clients can rely on. Our systems meet quality assurance standards which ensure statistical accuracy and complete confidence in the data, allowing the conclusions and recommendations arising from the data to be 100% reliable.
Our research is designed and customised to our clients’ needs – understanding the outcome is important to our research design, to ensure the right approach is designed. newfocus does not sell ‘one size fits all’ research products, but tailors every research approach to a client’s particular needs.
As a member of the Australian Market & Social Research Society (AMSRS) newfocus abides by the Code of Professional Behaviour strictly adheres to the Market & Social Research Privacy Principles approved by the Federal Privacy Commissioner.
newfocus has had a full quality management system in place for a number of years (formerly ISO 9001:2000) and is accredited to ISO 20252, the new international standard governing market, social and opinion research organisations.
Commitment to continuous improvement and innovations
After identifying a gap in the market, newfocusfocus designed innovative ‘world class’ software Plenari to provide fully flexible, functional web, online, CATI and paper-based surveys for its clients. It was designed by researchers for use by researchers and is one example of our commitment to innovation.
Corporate Profile
Please feel free to download a one page summary about newfocus here.
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