We specialise in research, strategy and implementation, so we design research with the ultimate strategy in mind. This is important right from initial project set-up through to delivery of the strategy.
Our market research division offers:
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new & existing products research
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customer satisfaction & benchmarking
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customer retention & loyalty measures
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website & electronic media evaluation
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advertising & communications testing & tracking
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consumer & corporate branding & image research
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staff/employee research
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market segmentation
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mystery shopping
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syndicated studies
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online interviewing
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business model evaluation & development
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Net Promoter Score (NPS) & benchmarking
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In social research we cover:
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community attitudes research
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communications & campaign research
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testing & evaluation
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social marketing
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social policy research
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program evaluation
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cross-cultural research
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stakeholder & community consultation research
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baby boomers
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Our implementation division offers:
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recruitment & retention strategies
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training needs analyses
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leadership development
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reward & recognition programs
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performance appraisal systems
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workshops
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